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Service Integration and Management

The challenge is to ensure consistent service quality and deliver beyond promised outcomes to the business.

  Service Integration and Management

Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements.

The multi-vendor environment usually lacks end-to-end accountability and contractual mechanisms to integrate vendors and ensure collaboration. With 40-45% leakage observed on an average, full potential of multi sourcing is not realized. Alpha's Service Integration is a comprehensive, collaborative, way of working that enables multi-sourced IT services, provided by an ecosystem of independent service providers, to operate together, as one, in the delivery of IT services that fully align with your business objectives and create value. Organizations today strive to boost the effectiveness of IT services by working with cutting-edge suppliers, the most recent tools and technologies, and new IT policies. But the challenge can lie in implementing a strategy that ensures that these diverse factors are contributing to the organizations business outcomes.

We offer

  • Service Management: Ensures end-to-end service, monitors cross-supplier performance, and manages transition to achieve seamless delivery of services, thereby enabling you to bring IT closer to the business.
  • Vendor Management: Optimizes vendor performance through a managed supplier base and rigorous supplier performance review.
  • Transformation Management: Helps you design and implement the target enterprise architecture; drives innovation, continual service improvement, and organizational change management to help achieve your strategic objectives.
  • Program Management: Drives planning and governance for projects and programs to deliver the intended benefits.
  • Risk and Compliance Management: Helps you manage business and environmental risks and drive compliance in line with changing business and market needs.
  • Service Integration Governance: Ensures complete accountability for services with a strong governance layer and a consistent single source of data on the performance of the entire service delivery ecosystem.

Solution Benefits

  • Improved predictability and service availability
  • Increased efficiency and effectiveness
  • Robust governance and control
  • Effective risk tracking and monitoring
  • Aligned Business IT streams